Duration: 4 hours and 40 minutes

Affected Components: Lehi City Fiber Network

Sep 22, 23:00:26 GMT+0
Resolved - The outage has been resolved. If you continue to experience service issues, please contact us so our team can assist you..

Sep 22, 21:22:09 GMT+0
Identified - Conduit repairs have been completed, and the restoration effort has been handed off to the fiber splicing team. Additional updates will be provided as information becomes available..

Sep 22, 19:42:42 GMT+0
Identified - We have identified the cause of the outage affecting customers connected to Cabinet 29\. A fiber line was damaged during nearby construction work. Repair crews are on site and actively working to restore service. Additional updates will be provided as progress is made..

Sep 22, 18:20:26 GMT+0
Investigating - A segment of the Lehi City Fiber Network is currently experiencing an outage. We are in the process of collecting information regarding the incident. Once we determine the specific network infrastructure affected, we will provide an update to this notification. We apologize for any disruption this is causing, and we appreciate your patience and understanding while we investigate the matter. Thank you for choosing our services. Sincerely, Lehi City Fiber Network.

Duration: 6 hours and 25 minutes

Affected Components: Lehi City Fiber Network

Sep 12, 01:15:26 GMT+0
Resolved - The outage has been resolved. If you continue to experience service issues, please contact us so our team can assist you..

Sep 12, 00:10:43 GMT+0
Monitoring - Fiber repairs have been completed, and connectivity to the affected cabinet has been restored. The NOC will continue to monitor the network for a short period to verify service stability. If you continue to experience any service impacts believed to be related to this outage, please contact the NOC for assistance..

Sep 12, 00:10:26 GMT+0
Resolved - The outage has been resolved. If you continue to experience service issues, please contact us so our team can assist you..

Sep 11, 23:03:17 GMT+0
Identified - The replacement fiber segment is now in place, and splicing operations are underway. Crews continue to make progress on both sides of the repair, and service restoration is expected to begin once the remaining splicing work is completed. **The current estimated restoration window remains between 7:00 PM and 8:00 PM**, provided no additional issues are encountered during the repair process. Additional updates will be provided as they become available..

Sep 11, 21:20:03 GMT+0
Identified - Crews are on site and actively repairing the damaged fiber. Fiber replacement and splicing activities are underway. At this time, service restoration is estimated between **7:00 PM and 8:00 PM**, provided repairs continue as planned and no additional issues are encountered. Additional updates will be provided as more information becomes available..

Sep 11, 20:46:38 GMT+0
Identified - Outside Plant technicians have identified a fiber cut affecting cabinets 20A and 20B. They are currently coordinating restoration efforts to restore service as quickly as possible..

Sep 11, 18:50:26 GMT+0
Investigating - A segment of the Lehi City Fiber Network is currently experiencing an outage. We are in the process of collecting information regarding the incident. Once we determine the specific network infrastructure affected, we will provide an update to this notification. We apologize for any disruption this is causing, and we appreciate your patience and understanding while we investigate the matter. Thank you for choosing our services. Sincerely, Lehi City Fiber Network.

Duration: 6 hours

Affected Components: Lehi City Fiber Network

Sep 11, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 11, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 25, 22:52:07 GMT+0
Identified - Lehi City Fiber Network will be performing a planned maintenance from 9/11/26 at 12:00 AM to 9/11/26 at 6:00 AM. Fiber services will experience disruptions during this maintenance window. If you have any issues or questions regarding this maintenance, please contact Lehi City Fiber NOC anytime 24/7 at (385) 201-1045..

Duration: 20 hours and 37 minutes

Affected Components: Lehi City Fiber Network

Aug 21, 21:45:41 GMT+0
Resolved - Monitoring has shown services to be stable following restoration efforts for the outage affecting Cabinets 39, 40, and 41\. At this time, the incident has been resolved. If you experience any service issues, please contact our support team for assistance..

Aug 21, 17:30:27 GMT+0
Monitoring - Service has been restored for customers affected by the outage in Cabinets 39, 40, and 41\. We will continue to monitor the network to ensure services remain stable. If you experience any ongoing issues, please contact our support team..

Aug 21, 15:50:58 GMT+0
Identified - Technicians identified a damaged feeder fiber from nearby road construction as the cause of the outage affecting Cabinets 39, 40, and 41\. Service has been restored to the vast majority of affected customers, and crews are continuing to troubleshoot and repair the remaining two customers offline. Additional updates will be provided as more information becomes available. Thank you for your patience..

Aug 21, 14:27:22 GMT+0
Identified - Technicians are currently swapping customers to new jumpers. Once complete, they will repair the damaged fiber cable. Thank you for your patience as we work to resolve this issue..

Aug 21, 08:54:12 GMT+0
Identified - Crews are aware of the issue affecting Cabinets 39, 40, and 41\. Technicians will be dispatched to each cabinet this morning to begin swapping jumpers for affected customers as part of ongoing restoration efforts..

Aug 21, 01:09:22 GMT+0
Investigating - We are currently experiencing a fiber outage affecting cabinets 39, 40, and 41\. Our team is actively investigating the cause and working to restore service as quickly as possible..

Aug 21, 01:08:18 GMT+0
Identified - <p>A segment of the Lehi City Fiber Network is currently experiencing an outage. We are in the process of collecting information regarding the incident. Once we determine the specific network infrastructure affected, will provide an update to this notification. </p> <p>We apologize for any disruption this is causing, and we appreciate your patience and understanding while we investigate the matter.</p> <p>Thank you for choosing our services.</p> <p>Sincerely,</p> <p>Lehi City Fiber Network</p>.

Duration: 5 hours and 59 minutes

Affected Components: Lehi City Fiber Network

Jul 29, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 29, 06:01:01 GMT+0
Identified - Maintenance is now in progress.

Jul 28, 23:10:31 GMT+0
Identified - Customers in Leg B of CA16 will experience service disruptions while we resplice a damaged fiber..

Duration: 20 days and 7 hours

Affected Components: Lehi City Fiber Network

Jul 7, 23:06:01 GMT+0
Resolved - Services have remained stable with no further issues reported. This outage is now considered resolved and will be closed. If you continue to experience any service disruptions, please call us at (385) 201-1045for assistance..

Jul 7, 20:36:41 GMT+0
Monitoring - Services have been restored, and all residents affected are back online. We will continue to monitor to ensure no further issues arise..

Jul 7, 17:25:17 GMT+0
Identified - Technicians are actively working on resplicing the damaged fibers. Services are expected to be restored in 5 hours. Thank you for your patience as we work to resolve this as quickly as possible..

Jul 7, 15:05:32 GMT+0
Identified - There is a fiber cut affecting Lehi residents on Cabinet 41\. Technicians are on site investigating the full extent of damages and working to make repairs..

Jul 7, 14:59:02 GMT+0
Identified - A segment of the Lehi City Fiber Network is currently experiencing an outage. We are in the process of collecting information regarding the incident. Once we determine the specific network infrastructure affected, will provide an update to this notification. We apologize for any disruption this is causing, and we appreciate your patience and understanding while we investigate the matter. Thank you for choosing our services. Sincerely, Lehi City Fiber Network.

Duration: 9 hours and 54 minutes

Affected Components: Lehi City Fiber Network

May 6, 13:00:00 GMT+0
Resolved - This incident has been resolved..

May 6, 04:21:09 GMT+0
Monitoring - A rogue ONT was found and disconnected from the network, returning services for affected customers. We will continue to monitor for any further issues. Thank you for your patience on this issue..

May 6, 03:06:26 GMT+0
Identified - A segment of the Lehi City Fiber Network is currently experiencing an outage. We are in the process of collecting information regarding the incident. Once we determine the specific network infrastructure affected, will provide an update to this notification. We apologize for any disruption this is causing, and we appreciate your patience and understanding while we investigate the matter. Thank you for choosing our services. Sincerely, Lehi City Fiber Network.

Duration: 7 hours and 25 minutes

Affected Components: Lehi City Fiber Network

Apr 7, 01:10:43 GMT+0
Resolved - This incident has been resolved. If you are still experiencing an outage, please call us at **(385) 201-1045** so we can get you back online as soon as possible..

Apr 6, 23:30:53 GMT+0
Monitoring - Service has been restored for the majority of affected customers in the Great Plains Way and Bull Hollow Way area. However, **three customers remain offline,** and our technicians have been unable to reach them at this time. If you are still experiencing an outage, please call us at **(385) 201-1045** so we can get you back online as soon as possible..

Apr 6, 17:45:52 GMT+0
Identified - A segment of the Lehi City Fiber Network is currently experiencing an outage affecting customers near Great Plains Way and Bull Hollow Way, cause by a damaged fiber line. Crews are actively working on repairing the damage at this time. We apologize for any disruption this is causing, and we appreciate your patience and understanding while we resolve the issue as quickly as possible. Thank you for choosing our services. Sincerely, Lehi City Fiber Network.

Duration: 5 hours and 35 minutes

Affected Components: Lehi City Fiber Network

Feb 4, 06:57:45 GMT+0
Resolved - Our technicians have completed splicing and verified the last of the customers are online. This outage is resolved..

Feb 4, 04:50:36 GMT+0
Identified - Splicing has begun on both ends of the damaged fiber, and several fibers have already been restored. Customers affected should start coming back online as splicing progresses. We expect all 21 impacted links to be restored over the next couple of hours..

Feb 4, 01:23:03 GMT+0
Identified - A segment of the Lehi City Fiber Network is currently experiencing an outage. We are in the process of collecting information regarding the incident. Once we determine the specific network infrastructure affected, will provide an update to this notification. We apologize for any disruption this is causing, and we appreciate your patience and understanding while we investigate the matter. Thank you for choosing our services. Sincerely, Lehi City Fiber Network.

Duration: 8 hours and 49 minutes

Affected Components: Lehi City Fiber Network

Jan 31, 03:49:42 GMT+0
Resolved - The network continues to operate as normal. This outage is resolved..

Jan 31, 00:02:09 GMT+0
Monitoring - All services have now been restored. Our team will continue to monitor the network to ensure stability. If you are still experiencing any issues, please contact the StrataFi NOC for assistance..

Jan 30, 23:55:24 GMT+0
Identified - Cabinet 40 has been restored, and customers in that area should now be back online. Our teams are continuing repair work on Cabinet 41, and we will share additional updates as progress continues. Thank you for your continued patience..

Jan 30, 22:02:02 GMT+0
Identified - Our fiber crews have confirmed the outage was caused by a fiber cut. Repair work is underway, and the estimated restoration time is 6–8 hours. We will provide updates as they become available. Thank you for your patience as we work to restore connectivity as quickly as possible..

Jan 30, 19:00:52 GMT+0
Investigating - We would like to inform you of a current outage affecting customers in CA 40 and 41\. A technician has been dispatched to investigate the cause. We apologize for the inconvenience and appreciate your patience as our team works to restore service as quickly as possible..

Duration: 6 hours and 30 minutes

Affected Components: Lehi City Fiber Network

Jan 30, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 30, 06:30:01 GMT+0
Identified - Maintenance is now in progress.

Jan 30, 06:30:00 GMT+0
Identified - Internet services near 685 North 1200 East in Lehi City will undergo planned maintenance from January 29th, 2026, at 11:30 PM to January 30th, 2026, at 6 AM to repair a damaged fiber. Internet services will experience service disruptions during this maintenance window. If you have any issues or questions regarding this maintenance, please contact customer support anytime, 24/7 at (435) 622-5005..

Duration: 26 minutes

Affected Components: Lehi City Fiber Network

Jan 8, 19:38:07 GMT+0
Resolved - The fiber cut affecting cabinets 40 and 41 has been repaired, and service has been fully restored. Thank you for your patience during the repair process..

Jan 8, 19:12:13 GMT+0
Identified - We’ve identified a fiber cut affecting cabinets 40 and 41\. Repair crews are on-site and working to restore service. The estimated time for completion is 1:00 PM..

Duration: 6 hours and 30 minutes

Affected Components: Lehi City Fiber Network

Oct 16, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 16, 05:30:01 GMT+0
Identified - Maintenance is now in progress.

Oct 16, 05:30:00 GMT+0
Identified - Lehi City Fiber Network will be performing a planned maintenance from 10/15/25 at 11:30 PM to 10/16/25 at 6:00 AM. Fiber services will experience disruptions during this maintenance window. If you have any issues or questions regarding this maintenance, please contact Lehi City Fiber NOC anytime 24/7 at (385) 201-1045..

Duration: 1 hour

Affected Components: Lehi City Fiber Network

Oct 3, 06:30:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 3, 05:30:01 GMT+0
Identified - Maintenance is now in progress.

Oct 3, 05:30:00 GMT+0
Identified - Lehi City Fiber Network will be performing a planned maintenance from 10/2/25 at 11:30pm to 10/3/25 at 12:30am. Fiber Cabinets 13a and 13b will experience service disruptions during this maintenance window. If you have any issues or questions regarding this maintenance, please contact Lehi City Fiber NOC anytime 24/7 at (385) 201-1045..

Duration: 1 hour and 45 minutes

Affected Components: Lehi City Fiber Network

Sep 16, 23:15:00 GMT+0
Resolved - This incident has been resolved..

Sep 16, 22:15:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 16, 21:30:25 GMT+0
Identified - A segment of the Lehi City Fiber Network is currently experiencing an outage. We are in the process of collecting information regarding the incident. Once we determine the specific network infrastructure affected, will provide an update to this notification. We apologize for any disruption this is causing, and we appreciate your patience and understanding while we investigate the matter. Thank you for choosing our services. Sincerely, Lehi City Fiber Network.

Duration: 9 minutes

Affected Components: Lehi City Fiber Network

Sep 12, 18:51:50 GMT+0
Resolved - Test Outage Complete. Thank you..

Sep 12, 18:44:28 GMT+0
Identified - This is a test outage, please ignore. Thank you..

Sep 12, 18:42:25 GMT+0
Identified - A segment of the Lehi City Fiber Network is currently experiencing an outage. We are in the process of collecting information regarding the incident. Once we determine the specific network infrastructure affected, will provide an update to this notification. We apologize for any disruption this is causing, and we appreciate your patience and understanding while we investigate the matter. Thank you for choosing our services. Sincerely, Lehi City Fiber Network.

Duration: 4 hours

Affected Components: Lehi City Fiber Network

Aug 29, 21:53:04 GMT+0
Resolved - Services have remained stable with no further issues reported. This outage is now considered resolved and will be closed. If you continue to experience any service disruptions, please contact the NOC for assistance..

Aug 29, 20:55:30 GMT+0
Monitoring - Fiber repairs have been completed, and customers are online. We will continue to monitor this outage to ensure no further issues arise..

Aug 29, 20:05:21 GMT+0
Identified - Our crews have confirmed that damaged fiber lines are the cause of the outage. Repair work is underway, and while progress is being made, customers on Cabinet 28A will also experience service interruptions. We truly appreciate your patience and understanding as we work diligently to restore service..

Aug 29, 17:53:00 GMT+0
Investigating - There is currently a fiber outage affecting customers in Lehi on Cabinet 28B. Technicians have been dispatched and are currently investigating the cause of the outage..

Duration: 10 hours and 24 minutes

Affected Components: Lehi City Fiber Network

Aug 19, 02:24:13 GMT+0
Resolved - Services have remained stable with no further issues reported. This outage is now considered resolved and will be closed. If you continue to experience any service disruptions, please contact the NOC for assistance..

Aug 19, 00:55:33 GMT+0
Monitoring - The fiber damage has been repaired, and most customers are back online. We will continue to monitor to ensure no further issues arise..

Aug 18, 22:44:45 GMT+0
Identified - Our teams are making steady progress in addressing the fiber damage. Restoration efforts are ongoing, and crews are working diligently to bring services back online as swiftly as possible. At this time, the estimated restoration is expected by 6:30 PM..

Aug 18, 20:44:36 GMT+0
Identified - Our crews have confirmed that damaged fiber lines are the cause of the outage. Repair work is underway, and while progress is being made, some additional customers in the area may experience temporary disruptions. We truly appreciate your patience and understanding as we work diligently to restore service..

Aug 18, 16:00:00 GMT+0
Investigating - There is currently a fiber outage affecting customers near 800 West and 2500 North in Lehi on Cabinet 36A. Technicians have been dispatched and are currently investigating the cause of the outage..

Duration: 5 hours

Affected Components: Lehi City Fiber Network

Oct 23, 10:59:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 23, 05:59:01 GMT+0
Identified - Maintenance is now in progress.

Oct 23, 05:59:00 GMT+0
Identified - During the period of this maintenance, you may experience drops in connection about 2-3 times for about 5-10 minutes..